Bio

CUSTOMER EXPERIENCE BUSINESS LEADER Thirteen years of increasing levels of leadership responsibilities in a multinational, matrixed product quality organization managing large scale, complex product launches and customer loyalty initiatives. Fortune 500 telecommunications industry experience and expert in mobile computing devices. Unique ability to work across all levels of an organization, from technical to executives, and help them focus on the things that matter most to the end customer. -Strong leadership skills: Excellent at developing productive teams, trusting relationships and driving accountability and results. Can manage a high level of organizational complexity. -Expert in voice of the customer loyalty/satisfaction, statistical analysis, systems implementations, change management, business/process improvement and operational excellence. -Talented analytical thinker, driven by metrics and data, innovating to solve complex problems and leading teams to drive continuous program and process improvements. -Highly skilled communicator, recognized for establishing exceptional working relationships with product and software design engineering, operations, quality functions, and C-Level executives. -Master of Business Administration, Bachelor of Science in Computer Engineering, Six Sigma Master Black Belt Certified. Specialties include: Product Test, Customer Experience Restong, Certified Six Sigma Master Black Belt, Cross Organizational and Business Six Sigma Projects, Customer Loyalty Program Manager, Competitive and Business Intelligence, Voice of the Customer Programs, Customer Service, Consumer Research, User Trials, Business Operations, Customer Satisfaction, Survey Design and Analysis, Consumer and Customer research, Process Engineering and Design, Android, Telecommunications, Mobile Computing