Bio

Ten plus years ago I fell In love with the wonderful world of #workforcemanagement and it changed the trajectory of my life. It was while working for companies like UnitedHealth Group, Walgreens, Liberty Medical, etc that I learned the in’s and out’s of #Wfm, #callcenteroperations, and #Corporate principles that allowed me to deeply understand the discipline of Workforce management. My love for Workforce management lead me to the technology that powered these centers. However, I immediately noticed there was an extreme user gap between the technology and the discipline. Solid Rock Consulting was born! Solid Rock Consulting is a mgmt consulting firm. We implement technology, optimize the tech currently in place and help companies build better WFM teams. Our mission is to ANNIHILATE the user adoption gap between technology and the user. Today I’m a sought after business consultant traveling the world helping contact centers improve their teams understanding and efficiency of workforce management and the technology that powers it. I’m on a mission to normalize women in Tech and leadership roles. Will you join me? Learn more about me at juanitacoley.com Learn more about Solid Rock Consulting at solidrockco.net