Bio

Passionate about providing an exceptional CX for customers, making it a clear competitive advantage for any organisation, and a key part of the overall strategic growth strategy. I have spend the last 20 years in various leadership positions with major Healthcare, BPO and Business Support Service organisations, which has enabled me to gain vast experience within a broad variety of sectors, and furthermore has provided me with valuable and transferable skills, set in ever changing and highly competitive environments. I have a proven track record in improving business unit performance and customer experience, through collaborative partnerships with global multi function stakeholders. Furthermore, I excel in organisational transformations, transitions and related change management projects, and drives continuous improvement at all times. As a highly-motivated and results orientated manager, I thrive on playing a key part in an organisations executive decision making, defining the strategic road map, and develop people to achieve more, on a local and global level.