Bio

One purpose: Building a respectful, mutually appreciative & long lasting relationship between customer & business. Twenty years of study, practice and development has seen Kate Hardcastle MBE become a globally in-demand consumer insights & engagement specialist. Results have seen brand challengers become leaders, significant profit growth & often leaner, more cost effective practices. Kate has a unique skill in listening to the customer with more depth, passion & interest, thus delivering a far greater result for clients. Balancing the very best of digital with traditional, crafted techniques, results are ultimately efficient yet whole-heartedly delivered. Across sectors & across the globe, supporting start-ups hungry to be guided by best practice from the very start & helping to evolve brand masters to the next stage of greatness, Kate collaborates & engages with your team. Communicator, collaborator, creator, message me now to enable your business to build customer relationships that last. “The Customer Whisperer brought fresh eyes and customer service expertise to our retail portfolio with great enthusiasm and has inspired us to deliver service to our customers on a whole new level” As the UK's leading consumer expert, I am a go-to voice in the media, with credits including: TV Presenter & Reporter (ITV's Tonight programme, ITV's Eat, Shop, Save, BBC's Inside Out, BBC's Rip Off Britain, Sky News Sunrise)Find a selection of current interviews at www.TheCustomerWhisperer.co.uk I am an accomplished Panel Host & Speaker for events & seminars - including Financial Times Retail Summit & Retail World Congress Let me help you to transform your business from good to great by providing the highest level of consumer insight & transformational customer focussed strategy. As Founder of @Insight with Passion, I am proud of our work in supporting our stellar list of delighted clients & the accolades we have achieved for our ethics & results. '' Why would you need Kate Hardcastle? She is real, dynamic, innovative, exciting, passionate and driven. And more - she gets results'' Current client of www.insightwithpassion.co.uk Support: Business Growth Business Launch Creating Consumer Brands that Last Customer Service Excellence Bringing New Ideas to Market Strategic Planning & Development Commercial Development Breathing Life Back into a Business Customer at the Heart Skills: Broadcaster Panel Host Motivational Speaker Customer Service Champion Brand Strategy Marketing Planning & Strategy PR Corporate Social Responsibility Internal Communications Design