I am a successful strategic marketing and capability building professional with 20+ years’ experience in large, complex organisations spanning B2B, B2B2C and B2C markets across multiple industries, including financial services, retail, property management, health/wellbeing, hospitality and tourism. With a deep understanding of capability building, I have led the transformation of ANZ’s marketing function, building a best in class/globally competitive, commercial Marketing team ensuring Marketers reach their full potential and are future proofed through up-skilling and re-skilling. I have a strong track record of achievement in building new business models, propositions, segmentation and marketing strategies that deliver strong commercial returns and exceptional customer experiences. Throughout my career I have galvanised teams through a diverse range of economic cycles ranging from growth to retraction, in the face of intense competition and regulatory scrutiny and dynamic market conditions. I have a strong ability to inspire innovation, collaboration and stretch; and drive movements of change. I value cultural intelligence, respect for difference and perspective, and possess an ability to work with people from different cultures/geographies/drivers. I am renowned for my open and transparent way of working along with a respectful, considered and supportive approach. I consider myself to be an outstanding communicator, a proven values-driven leader, experienced negotiator and skilled networker. I have a strong ability to overcome resistance and influence change; along with a flair for identifying growth opportunities; with an infectious can-do attitude to get the job done. I’m an effective influencer, collaborator and problem solver, with a high level of creativity and initiative.
Head of Customer Centricity and Capability at ANZ
Bachelor of Business, Marketing