Bio

I am a motivated and performance-driven IT Executive with extensive experience in the delivery of strategic business capabilities while leading technical operations to exceed expectations. I energize diverse cross-functional teams as a vital resource. I serve as a critical thinker and out-of-the-box problem solver with a strategic mindset that renders deliberative analysis and well-informed decision-making. I utilize technology as a lever to increase competitiveness, improve the customer experience, and reduce cost. I optimize experiences in technical leadership to develop high-value technical solutions to provide optimal business results. I have led product teams and application portfolios for sales, marketing, customer relations, loyalty, reservations, and airport operations. I bring seasoned experience managing leaders as direct reports on cross-functional delivery teams. Throughout my career, I have managed multidisciplinary project teams to deliver key business capabilities, process improvements, and lead teams and business partners through digital transformations. I have learned that partnering with business counterparts and vendors to understand is critical for success. My vast experience includes everything from proof of concepts to budgetary oversight and an intimate understanding of end-to-end IT integration and consumption. Ultimately, I strive to set an example as an information technology leader who delivers solid high quality results. Project Management | Customer Success & Strategy | Process Development & Improvement | Troubleshooting | IT Service Management | Functional Consulting | Operations Management | Change & Problem Management | SaaS Solutions | Information Security | Quality Improvement | Vendor Relations | Solution Strategy | DevOps | Delivery Transformation Training & Development | Team Management | Mentorship & Coaching | Executive Leadership | Interactions & Presentations | Cross-Functional Communication & Collaboration