Bio

I am a digital transformation leader with a passion for creating compelling customer experiences by understanding the moments that matter, identifying solutions to resolve friction in the customer journey, and building teams that deliver outstanding results through a shared sense of purpose. Member of UK eCommerce Awards Judging Panel 2019 & 2020. Strong track record in: Delivering clarity in programme and portfolio objectives Establishing clear, focused, customer centred transformation solutions Delivering effective customer centric transformation outcomes Leveraging technology to support business transformation and enhanced customer experience Achievable benefits realisation plans Capabilities: Customer Journey Analysis and Design Technology and Digital Strategy Transformation programme leadership & governance Portfolio Management & Leadership Project & Programme Management Business Transformation Delivery BPO & ITO Solutions Team building & development Coaching and Mentoring Commercial Management (P&L Management) Account & Client Management