Bio

I lead a team responsible for enabling the AT&T Global Operations and Services Transformation. Our Transformation is focused on improving the customer and employee experience, accelerating and growing revenue, and reducing costs through operating efficiencies. We partnered with a top consulting firm to design and implement our Transformation structure and value based methodology and portfolio management tool. Our methodology is a combination of waterfall and agile approaches and addresses all aspects of the Transformation: people, process, technology, data, and culture. Our current focus is supporting and collaborating with Transformation Leadership, Portfolio Managers, and Business Initiative Leads to iterate and continuously refine the structure, methodology and tool to provide a best in class Transformation experience and ensure overall Transformation success.