Bio

Experienced Analyst, Consultant and Program Manager with a demonstrated ability of working in the software industry. Use my expertise in change management to help develop initiatives that increase adoption and ensure customers realize value. As a Program Manager I advocate for Customer Success to ensure all teams including support, professional services, education, CSMs/CSAs needs are met. This includes partnering with Products and Engineering to prioritize features, working with Pre-Sales to ensure what is demoed can be translated into professional service engagements and streamlining existing processes or creating new processes to drive efficiencies.