Bio

Revenue Generation ▪ Customer Experience ▪ High-Performing Teams I have had a very successful career as GM, VP, SVP, and EVP of education, customer care, technical support, consulting services, eCommerce business operations, global renewals, global operations, and most recently customer success — for start-up, mid-size, and Fortune 500 companies. To each organization, I have provided both the strategic and tactical leadership to start-up new organizations, turnaround underperforming businesses, and drive high-growth expansion—delivering strong and sustainable results. Highlights of my achievements include: ► Turnaround underperforming renewal rates for Veritas—to consistently exceed quarterly sales goals, building a strong leadership team, driving customer conversations earlier in the process, and changing the conversation from transactional to consultative. ► Improved global operations for Western Union—reducing costs, and centralizing a highly dispersed operation, building an educated and highly motivated workforce in expanded international locations, including Costa Rica, Lithuania, Philippines and Mexico, increasing automation, and elevating a transactional approach to a strategic one. ► Promoted through a series of senior-leadership roles with Symantec Corp., increasing its worldwide education business by 43% within six months, turning around global support operations for the Norton brand, leading the start-up of a global Norton eCommerce business, and reengineering a global renewal sales model with a dedicated inside sale team, and delivering $50M incremental revenue by creating a global license and compliance team in one year. My strengths include identifying and developing new business opportunities, restructuring and strengthening existing operations, building strong and collaborative teams and organizational cultures. I have been recognized as an authentic and relationship-oriented leader, who inspires innovation, and motivates individuals and teams to perform beyond expectations.