Bio

Successful in building and growing a Customer Operations team focused on creating and delivering the operational tools and processes required for a cohesive Customer Experience throughout the Customer Lifecycle across multiple products. Successful global remote team leader managing an operations team in multiple countries and time zones. Experienced in driving value cross-departmentally; using Customer Success software (Gainsight) and Jira Software to lead a team in building and maintaining Journey Orchestrator programs, Relationship-based Health Scores, metrics, integration support, and data transparency through software tools. Certified Product Owner, Gainsight Associate Certified and award winner: Gainsight: Visionary 2021, Gainsight: The Dream Team 2021