Bio

Over 15+ years of delivering brand growth, customer loyalty & digital advocacy, leading teams across all major customer verticals: Customer Experience, Digital, Marketing, Social, Online Optimisation & merchandising, Product and Proposition development. Specialist in Digital, Marketing and customer leadership with significant experience and knowledge across Retail, Martec and Financial Services. Excellent senior stakeholder engager & influencer with a track record in shaping & delivering strategic change with a customer centric approach from a short, medium & long term lens. Warm, inspirational and energising people leader, instilling a culture of high performance, high energy, ownership, support and stretch into teams. Strong industry knowledge & network.Expert in translating tech and consumer trends, frequent public speaker and event chair at digital, marketing and CX events. Active advisory board member in the Martec space and well networked across multiple sectors.