Bio

Contact Centre executive with over 25 year's experience establishing and managing large and complex customer facing operations in diverse industries including banking, insurance and telecommunications. She has used that operational experience and coupled it with project management rigour to establish new award winning Contact Centres and manage customer focused business transformations in existing operations. Working with some of the world’s leading brands including Virgin and Citibank as well as locally with Government bodies, and known Australian brands such as Westpac and Suncorp, she is respected as a confident leader and trusted mentor with a track record in creating sustainable outcomes. Lyn is sought after as a speaker and participates in customer experience discussions and debates – consistently challenging companies on how they deliver and measure the customer journey. Those who have worked with Lyn often comment upon her conceptual and analytical ability and her energy and passion for the effective operation of customer facing channels. She brings a rigour and robustness to her project management, a capability to understand and interpret the direction of the customer contact industry and she continues to influence the direction of that industry.