Bio

Mark Langmead, CPHR is Director, Revenue & Compass Operations with TransLink in Vancouver, Canada. Mark is responsible for revenue, fare collection, payment technology, and the overall customer experience with payments and the Compass smart card program in the Metro Vancouver Region. Mark oversaw the introduction of contactless payments on an integrated transit network that carries over 500 million passengers annually. Mark is responsible for the development and implementation of long-term strategic plans and the introduction of new fare products and features to increase ridership, revenue, and improve the overall customer experience.

Mark led the introduction of contactless credit card, debit card, and smartphone payments on trains, buses, accessible services, and ferries as well as wearable payment technologies. Currently, Mark is leading a Mobility as a Service (MaaS) pilot program to integrate car share, bike share and transit payments in Vancouver, as well as the transition to an account-based revenue collection system.