Bio

Through leadership of J.D. Power's Certified Customer Service Program, Certified Technology Service and Support Program, and Performance Improvement Solutions, I am privileged to work alongside of hundreds of executives at customer service, sales and support organizations who are passionate about providing a differentiated level of service. Our team and I feel fortunate to collaborate with our community of customer care experts who are always working hard to make their client's lives easier and better, and the businesses they mange and contribute to, more profitable.