Bio

Business leader with 25 years in Customer Experience Management, Journey Orchestration and Predictive Customer Analytics. Founded Kitewheel in 2013 - the inventor and market leader in Journey Orchestration. Gartner ''Visionary'' and ''Cool Vendor'' and 5x leader in the Forrester Wave. Acquired by CSG in July 2021 to power their CX Solutions division, where I now lead GTM. Founded Quadstone in 1995 - the first data mining company to focus explicitly on the analytics of customer behavior, a ''big data'' pioneer 20 years ahead of its time. A Gartner ''Visionary'' business that was acquired by Portrait Software in 2005 to power the first integrated customer engagement suite. Portrait grew 350% in 3 years and was then acquired in 2010 by Pitney Bowes Software to drive their Customer Experience Management platform. Specialties: Customer analytics know-how, omni-channel engagement expert, solution sales leadership, high-tech marketing. Regular speaker at industry conferences and events, and writer on Forbes Tech Council, CMSWire and other industry publications. Loves: Ute, Anna, Lara and Elise; Running, Hiking, Cycling and Swimming; Patriots football, Sheffield Wednesday football, St Helens Rugby League; Wishbone Ash, Pink Floyd, Rush and Zeppelin.