CCO| Author| Speaker| Advisor| CX, EX & CI Futurist About: Proud wife and mother of two boys; Loves to travel, exercise, and wine-tasting; Author of ''Goodbye, Churn. Hello, Growth!'' Pioneer in Customer Success, Customer Experience and Customer Intelligence; Named Top Customer Success Influencer 2018 - Present; Energetic mentor of CS/CX leaders and female executives; Passionate about sharing best practices and lessons learned to help others succeed!