Bio

A people focused Chartered Accountant (FCA - Big 4 qualified) with extensive aviation/travel experience in senior operational and corporate leadership roles. Currently proud to be Director of Customer & Operations and member of the management board of easyJet holidays - the fastest growing holiday company in the UK. Specialties: - End to end customer experience - Operational leadership - Strategic and business planning - Transformational change - Risk management (including corporate, safety, security risk) - Business resilience, crisis management and business continuity - Business process design and optimisation