Bio

Seasoned technology executive accomplished in establishing/driving customer experience transformation. A team-oriented, results driven leader who thrives in a customer-focused dynamic environment, creating opportunities and results by building and maintaining strong business and customer relationships. Brings more than 20 years of Enterprise / SMB Customer Success experience effectively holding key leadership positions (+100 employees) in numerous departments, including professional services, client services, support, education services, product management, marketing, finance, and partner/OEM management. Recognized as a leader who develops and inspires team, stimulating creativity, scale and results. Trusted advocate with Sales teams to drive retention, expansion and help win multi-million dollar strategic deals. Experienced at seamlessly integrating both large and small acquired companies, avoiding confusion and loss of business. Skilled in incubating new business models and strategic initiatives from the ground up. Recognized consistently as a top performer for over-achieving, resolving key problems and breaking new ground.