Matt Mullen
Head of Customer Systems & Digital
East West Railway Company
Country or State
United Kingdom
Bio
A certified customer experience professional, I've worked across disciplines such as ops, digital and customer experience for over 16 years in the rail and aviation sectors. I excel at putting people at the heart of everything to deliver data driven accessible and personalised omni-channel experiences. At EWR, I'm focused on the digitisation of tomorrow’s door-to-door rail journey in areas such as ticketing, gateless gatelines, revenue generation, AI, system architecture/integration, mobility as a service and digital accessibility.
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Current Position
Head of Customer Systems & Digital at East West Railway Company
Degrees
Master of Science (MSc), Airport Planning and Management