Bio

A driven and motivated leader with over 25 years experience in leadership and delivering client success in the marketing service sector, I have an extensive and demonstrable working knowledge of strategic and value based business development, end to end client success delivery, project management and people development working seamlessly to influence stakeholders at all levels both internally and externally. A visionary and creative thinker, I am always looking for ways to innovate and improve client service and business delivery. Strong and authentic communication, presentation and influencing skills enable me to develop meaningful working relationships, build trust quickly and deliver new initiatives and change at pace. In many of my previous roles I have been tasked with taking underperforming business areas and turning them around by troubleshooting the customer journey, developing agile processes and implementing corrective actions to drive performance and client success. With extensive experience of being accountable for business unit P&L, I am able to identify risks and opportunities to maximise profitability and deliver against budgets and financial KPIs. I have a deep understanding that creating an exceptional client experience is key to driving profitable and recurring revenue.