Bio

Executive Management: Call Centers, Operations Dynamic leader creating repeated success through outstanding people management, organizational development and coaching skills. Provides strategic, creative and tactical execution of organization-wide initiatives to enhance productivity, quality, customer service, technology and bottom-line financial performance. Delivered millions of dollars in cost reductions through innovative hands-on operations leadership, relationship building and project management. Specialties: Talent Development  Leadership  Offshoring  Cost Control  Customer Service Relationship Management  Lean  Financial Services  Quality  Coaching  Learning Organization