Bio

A diligent, results-driven leader, Melinda’s motivation comes from her passion to serve the customer and her unshakable belief in the power of continuous improvement. As the senior director of Customer Support for Hunter Douglas, she is accountable for developing and implementing the support model and strategy for dealer, consumer and technical support across North America. Previously, as the senior director of customer satisfaction and business operations at DIRECTV, she strengthened the activities of 6,000 field technicians and 9,000 contract field personnel, serving over 20 million customers. With a strong background in operational business, Melinda has remained focused on client relationship management, operational improvement and program management initiatives. A focused driver, Melinda has guided her teams to significant progress in customer satisfaction and work order excellence.