Michael Davies
Insight and Innovation Manager
Trafnidiaeth Cymru – Gwasanaethau Trên / Transport for Wales Rail Services
Country or State
United Kingdom
Bio
Michael Davies is the Insight and Innovation Manager in the Customer Experience team at Transport for Wales Rail. Utilising the latest digital techniques, his role includes the delivery of a comprehensive insight programme, sharing both market and customer insight with the wider business to inform strategic decisions. He will also be overseeing the set-up and successful progression of the TFW Lab which focuses on innovation in customer experience through an accelarator programme. Michael has over 10 years’ experience in using insight to then lead new projects designed to enhance customer experience.
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Current Position
Insight and Innovation Manager at Trafnidiaeth Cymru – Gwasanaethau Trên / Transport for Wales Rail Services
Degrees
Bachelor of Arts - BA, Communication and Media Studies