Bio

20+ years listening to customers, collaborating, and learning from the best, while strengthening longstanding partnerships to deliver proven strategy / management success via creativity, innovation, leadership, and a passionate commitment to providing outstanding service. As head of Customer Success, I am responsible for the overall global customer sales, account management, and media strategy / analysis functions at Symphony Talent. I lead an incredible global team of Customer Success professionals and practice leads to deliver a full array of services including omni-channel recruitment marketing SaaS and services, leveraging the SmashFlyX talent marketing platform and employer brand strategy, to drive measurable results to our valued customers. Summary of skills: Global P&L Customer Sales / Growth Customer Success Omni-channel Strategy CRM/Careers Site/Programmatic Ad Tech Product Management Digital Innovation Staffing Technology / Applicant Tracking Systems & Job Distribution Integrated Media Strategy / Planning & Negotiation ROI Analysis/Reporting Market Analysis/Benchmarking Vendor Management Team Leadership/Training Oral & Written Presentation