Bio

I am currently our global Digital Strategy and Go-to-Market lead for Medallia's Digital Suite of solutions with 13 years of experience in the Customer Experience space from both consulting & sales roles across for both the B2B and B2C space. In my current role, I advise all companies (mid-market and enterprise across all verticals) as well as our current employees around digital experience design & management. I also regularly guide our organization on most impactful sales, business development, partnership, and product innovation we can make to impact all our customers now and in the future. I am highly customer-centric, believing that companies positioned to consistently deliver a meaningful and personal experience will be most successful. I enjoy identifying, designing, and communicating the most meaningful 'story' for my clients and their customers. I am also uniquely battle tested performing these skills in dynamic environments having navigated from Series C to successful IPO to being private again post acquisition by Thoma Bravo. And I know what it takes to create and grow a business within a business being part of the small, original team who grew Medallia's Digital Suite business from a small acquisition in 2016 (our 1st ever) to what is now a significant source of ongoing revenue at above average growth rates I've been fortunate to learn from some of the best in my brief career while helping to lead significant sales, product, and operational innovation. This inspires me to help others in areas I've learned over time, whether it's digital experience management, company transformation, or just simply 1:1 career mentorship. This also drives me to prepare for the future all around where I'm digging in deeply around the Metaverse, its associated technologies (VR, AR, MR, and XR etc.) and the potential CX/EX implications and opportunities. Specialties: digital transformation, digital strategy, digital program engagement, digital experience, business development & partnerships, go-to-market, pre-sales, customer experience management, customer journey mapping, metaverse, omni-channel, segmentation, voice of the customer (VOC), marketing research, survey design, survey insights, product enablement & training development, product marketing, public speaking