Bio

I am the National Managing Principal for the Technology, Media & Telecom (TMT) Industry practice for US Consulting. I have more than 20 years of experience leading organizations through transformational changes ranging from business model design, operating model redesign and capability alignment to process reinvention, operational cost reduction, and new business/product launches. Prior to becoming the TMT Industry Leader, I led the Telecom, Media & Entertainment sector for Consulting. I also previously helped build Deloitte’s TMT Cognitive Advantage practice helping clients transform work, decision-making, and interactions by leveraging emerging cognitive technologies. My areas of expertise include: business model transformation, enterprise model design and capability alignment, corporate strategy, divestiture planning, market entry strategy, competitive analysis, product strategy, product portfolio optimization, cost reduction, channel strategy, call center operations, automation, cognitive, and data analytics.