Bio

Michelle, is a customer success warrior. She excels at building strong relationships based on trust, credibility and a passion for realizing value through successful business outcomes. Michelle loves developing and coaching teams - her passions are cultivating people, connecting dots, creating, and encouraging. As Global Head of Customer Success at Unit4 Michelle leads a talented team of professionals globally while cross-collaborating with some of the finest individuals in their respective fields. Michelle is responsible for ensuring the maximum adoption of and customer satisfaction with Unit4’s offerings, and is accountable for leading the transformation of Unit4’s customer experience strategy that enables the customer success evolution. Unit4’s next-generation enterprise software supports our customers in delivering an exceptional People Experience to their own customers – from students and professionals to the citizens and constituents they serve. Unit4 transforms work to be more meaningful and inspiring through software that’s self-driving, adaptive and intuitive, intelligently automating administrative tasks while providing easy access to the answers people need. Unit4 works with people the way people work. Before joining Unit4, Michelle worked for Flexera helping customers to gain full visibility into their IT landscape in order to make informed decisions regarding their technology footprint, and realize the potential of their landscape in order to accelerate their business from desktop to the cloud, and as VP of Customer Success at Vibes, a mobile marketing and technology company she oversaw a team responsible for driving significant, mobile-powered business outcomes for Fortune 500 retailers and brands on a global scale. Prior to that, Michelle worked in corporate retail for 10 years leading initiatives encompassing national advertising, broadcast, print, digital and social with an emphasis on promotional planning, brand positioning, consumer insights and strategy. Michelle earned her B.S. in Marketing from Miami University in Ohio and her Executive MBA in Global Management from Fordham University in New York. When she’s not challenging brands, she is enjoying time with her family, shopping, baking, traveling, reading, or running to enjoy a salad somewhere.