Bio

Me in a nutshell: I am passionate and endlessly curious about how people make decisions and solve the problems of their lives. I love to work at the intersection of all things customer experience – product, service, brand, technology, analytics, marketing and more - knowing that when you get it right, it becomes your biggest growth driver. I like to think I’m a balanced creative / analytical thinker. I’m also passionate about collaboration and I believe diverse opinions and experiences drive superior outcomes. I strive to lead teams that innovate and raise the bar while operating with integrity and empathy. I’ve learned that I love strategy but that culture wins. And in my spare time, I try to figure out how to make healthy versions of my kids' favorite junk food. The official, Bot version: Visionary leader and insatiable learner who engages in strategic, conceptual, and global thinking to solve problems using rational and logical approaches, consistently resulting in extraordinary outcomes. Believer in a servant-led leadership approach, fostering a highly-collaborative, empowering environment across all management, department, and discipline levels. Adept communicator, simplifying complex concepts into meaningful insights. With over 20+ years of experience including global organizations with double-digit growth, my background in B2B/B2C/D2C organizations includes ownership of the customer experience, multi-million dollar P&Ls, client success, marketing, strategic partnerships and contact center strategy and operations. Demonstrated broad-based experience in: • Membership/Subscription • Business Development • Customer Experience CX/CEX/Customer Service • SaaS/Automation/AI • Contact Center Operations/BPO • Product Development • P&L Management/Growth Marketing • Strategic Partnerships/Client Success • Home Warranty/Service Contract