Bio

• Corporate Innovator in Financial Services driving digitization with a strong focus on user experience and partnering with tech community • Manage Global Online/Mobile Banking program, awarded Best Global Internet Bank by Global Finance for 5 consecutive years (2011-2015) • Directly managed department of over 500 people and budget of over $20M • Responsible for IT optimization, consolidating several single country solutions into lower-cost, strategic platforms • Transitioned for proprietary technologies to industry standard solutions, leveraging more vendor capabilities and ensuring industry leading capabilities • Deployed IT Operational Excellence initiative to ensure proper monitoring of production systems and made fundamental architectural changes to ensure 99.99% uptime • Successfully migrated Global Internet Banking program from USA to Singapore to reduce program costs from $15 MM to $5 MM USD • Standardized development processes and introduce additional test cycles to improve quality and reduce field defect by 10% year on year, without impacting schedule or costs • Successfully established mature offshore development model and transitioned to Managed Services and Fully Outsourcing models to increase productivity and cost effectiveness • Created offshore Center-of-Excellence to ensure trained, talent pool is always available • Created governance body consisting of eBusiness heads from each region • Ensure program alignment across multiple self-service, customer facing channels, including ATM, Internet, and Phone Voice Response Systems • Established global product management team to ensure strong product focus with flexibility for regionalization and country customizations • Developed strong Content Management capabilities to allow individual business and country to manage most cosmetics, promotions, and verbiage on websites. Dramatically reducing number of technology releases required per business. Specialties: • Over 15 years of experience in Financial Systems • Goal-oriented and solutions focused • Highly motivated, enthusiastic, hands-on leadership capabilities • Very adaptable to organizational and strategical changes • Broad experience and proven track record in delivering Global solutions • Results and metrics driven, disciplined cost and productivity focus • People-orientated, ensure adequate development and succession planning