Customer-focused communications and technology professional with over 20 years of experience in digital marketing, content, social media, and community disciplines as well as professional services and customer success leadership. I help organizations innovate and operationalize the ways they engage with and support the success of their customers, from consumers to Fortune 1000 brands. My focus areas include business strategy innovation and planning, team management and development, scaling operations, and services P&L management with strong performance against KPIs. I am an experienced manager with executive-level track record of establishing and evolving collaborative teams.
General Manager, Strategic Services and Customer Solutions at Khoros
BA, Latin