Bio

I am a goal-focussed and performance-driven leader with extensive experience in the insurance sector including successfully delivering strategic, customer and corporate development programmes. I have a proven record of creating customer led business strategies and delivering large scale, transformational change with significant financial benefits both domestically and internationally. Deep understanding of Claims Management with wide experience of managing change, operating model, digital customer experience, customer journey design, and monitoring of operational performance and ROI. Specialties: Strategy, Digital Customer Experience, Ways of Working, Thought Leadership, Change and Programme Management, Operating Models & Processes Improvement