Bio

Two-decade hands-on customer success leader with proven experience working with multi-disciplinary professionals in Fintech, Payment & Processing Operations, Payment Consulting, Payment Card Products & Customer Centricity across emerging markets and SSA for the purpose of scaling to meet growing business demands. I started my career as an implementation engineer, I worked directly on the set up of the ATM and payment card infrastructure of some of the biggest banks in SSA. With my experience, I became known for my ability to drive results and strong business acumen. I have grown through the ranks while developing relevant team building and leadership skills. As the Chief Customer Success Officer for Interswitch, I am currently driving a thorough definition & delivery of a customer centric experience blueprint across all customer touch points aligned with our corporate core values and quality standards in line with our brand and business strategy for each of the six business lines in Nigeria, Germany, Kenya and Uganda- whilst, partnering with customers in their growth journey to unlock shareholder value. I am also co-spearheading a culture-based transformation with a focus on the experience of the customer across all touch points of interaction, This journey of embedding & guiding imperatives of each core values to every stage of employee & customer relationship is a sustainable project I’m very proud of, and I believe that the outcome of this transformation will be a phenomenal improvement in the delivery of experiences that customers ought to have while also raising the bar on employee engagement. I currently sit on the board of SHECAN Nigeria and I'm the co-founder of AfricanBuild Africa. I’d love and relish any opportunity to speak in conferences covering Fintech, Payments, Customer expertise, etc. within and outside Nigeria. I hold an MBA from Judge Business School University of Cambridge, UK and I am a certified E-payment trainer. 𝐂𝐚𝐫𝐞𝐞𝐫 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬: 🏅 As the inaugural secretariat lead for the Verve Advisory Council, I led the payment card scheme management team that successfully drafted the 1st ever version of the payment card scheme member rules for Verve Payment brand applicable across SSA, US and UK and UAE. 🏅 I was the 1st certified ePayment Postilion Trainer in Africa outside South Africa and in alignment with the business and implementation roll out of the electronic payment infrastructure, I led the facilitation of certification training for over 300 staff across 20 clients and 3 countries.