Bio

An eCommerce activist. When I was a Retail CTO, I was pulling my hair out with frustration. If you manage an online retailer, you will empathise with this… We were time poor. We were just doing the basics. Top priorities had to wait. We were holding back the business. It was frustrating. Wind back to 2001 and Venda (now Netsuite) was born. It was the first SaaS eCommerce platform. And I built it. I have been called a SaaS eCommerce pioneer… I was definitely an activist! I believed then, as I believe now, in Cloud. But working as a Retail CTO, I needed more than SaaS. I needed to manage all the moving parts of my own eCommerce platform. Technical Operation wasn't the only thing, it was required among other things... an expensive in-house DevOps team. I searched for a partner to manage the whole technical operation of running Magento, but could not find a supplier that came anywhere close to what I was looking for. Was I too fussy? It became clear that this was a widespread pain point among online retailers.. So, I had two choices. SaaS, OR, Technical DevOps in-house. We needed a third option. So, I packed up my desk, and set out to become, (once more), a tech entrepreneur. I created a hosting company to solve that exact problem I CLOSED THE GAP As well as technical knowhow of Magento on AWS, I wanted to build a Solution That brought the benefits of a SaaS operating model Alongside a Lean operating model that puts clients at the centre of everything we do Recognising that each client uses Magento in a different way Solving problems before they occur Sharing knowledge that feeds back into the platform (I called it K-Hosting.) Now, I have the satisfaction of collaborating with great eCommerce and Technology Directors who want to focus on building capability, delivering the roadmap, scaling internationally, improving performance and innovating, while we look after the rest. I’m still an activist for cloud, but nowadays, that’s a given. My passion is to create and deliver value by solving mission critical problems for my clients and partners. This is achieved by providing a premium service and being a specialist. It's not quite as sexy as SaaS was 20 years ago... but someone had to do it. I’m raising the industry bar.