Bio

Experienced, CIPD qualified, Customer Service Professional, 11+ years within Leadership primarily within Financial Services & SaaS. With a tenured background in leading remote teams - I'm passionate about delivering the best possible experience and results for customers internally and externally. I strongly believe that delivering exceptional Service, and thinking of yourself as a Customer as being the foundation to sustaining and growing a successful business with loyal customers. Having a very strong background in performance management I am also comfortable with the more formal needs of a business and people management. Having progressed from front line customer service, through to management and then HR – I believe I can bring a wealth of knowledge and experience, along with an extremely positive approach to my work, and the work of others I have input to.