Bio

Is your organization ready to explore why so many Government & Education Contact Centers are migrating away from premise based contact center to the simplicity of the cloud? Enhancing the customer experience with every call,chat, text, and email, inContact is the market leading Cloud based Contact Center. Here is one example of how we saved CHS America $50 millon. This example is validated by CHS America, a Florida based health care provider and Frost & Sullivan, a 3rd party Consulting Firm. Frost & Sullivan analyzed the value of premise-based versus cloud contact center solutions and found that cloud contact center services delivered significantly lower total cost of ownership than comparable premise-based systems. CHS America had three disparate phone systems that were not efficient in call routing. In addition, they lacked management reporting to provide historical trends. Maintenance and management of the various systems was costly. The decision to migrate to the inContact Cloud proved to be a great business decision for their internal agents, their customers, and their overall business with savings of over fifty millon dollars. Click the case study below to see how they did it and please contact me at pat.hurley@incontact.com or (512) 484-6587.