Bio

I'm a content strategist, information architect, and content designer. If you need to share complex information with users in a simple way to help them get work done, I can help! I've been providing learning content for users of professional software products for decades, and I'm always invigorated by the challenge of making complex info easy to understand and absorb. I love to dive into new problems and find the best path forward. My favorite question: ''How can we make it better?'' Skills: Content strategist. Structured authoring and DITA. Designs single-source authoring solutions. Develops and improves internal processes. Designs and maintains style guides and templates. Designs online help and learning solutions to meet user needs. Authoring tools: Git and related tools, XMetaL, Adobe FrameMaker, Quadralay WebWorks ePublisher Pro, Microsoft Word, RoboHelp, HomeSite, Paint Shop Pro, SnagIt, Camtasia Content Management Systems: Tridion/SDL LiveContent Architect/Trisoft, WorldServer Operating systems: Microsoft Windows, UNIX, Linux Database mgt systems: Oracle, Microsoft SQL Server, Sybase Development environment tools: JIRA, ClearCase, CVS, SVN, Remedy