• A highly motivated and experienced manager with excellent business acumen coupled with broad technical skills and a track record of success in delivering projects and programmes • Proven experience working in the finance sector including top tier investment banks often using off shore resources. • Self-starter, results driven, good people skills, successfully managing complex, global projects inc cost reduction projects. • A background of experience in Change and Service Delivery management, and programme governance. • Financial control, change and operational management, resource management, risk management, delivery focused. Banking (Payments) experience. • Strong, effective management combined with proven ability to direct, work with, and motivate multi-disciplined professionals. Hands-on management. Strong attention to quality and customer service • Global programme and change management, outsourcing and off-shoring, including support models, vendor management. • Full Life-cycle management of projects and programmes, with the emphasis on getting the job done to the satisfaction of all stakeholders. • Good people management skills with both business and IT, and staff and senior management.
Head of New Customer Propositions & Conversational AI at NatWest