Bio

Pauline is a Senior Corporate Executive with a career spanning over 20 years. She has a global outlook marked with exemplary leadership expertise attributed in her ability to define and execute strategy, process re-engineering, governance, business operations and enhancing Customer Experience across Africa, Europe, Middle East and Asia-Pacific regions. She is a graduate of Advanced Management Program 2013 from IESE Business School, Spain (Strathmore University); holds a BSc in Information and Computing Science from University of Wisconsin, Green Bay, USA. As part of her repertoire of experience, she has a global track record traversing in Financial Services, Telecommunications, Airline, Healthcare Services, Risk Management in global firms including Lufthansa Airlines, International SOS, Bharti Airtel Africa, Chase Bank and SBM Bank Kenya Ltd. Pauline is a Thought Leader and Influencer where she has shared her expertise in various forums: • “Creating WOW Memories - The Ultimate Goal of CCO - The Digital Journey” – Keynote Speaker, CX Transformation Summit, Jul 2019 • “Providing an Impressive banking experience by delivering new generation Customer Experience” Customer Experience Management Forum, East Africa, Jun 2017 • “Reshaping the Future of Women in Corporate Leadership” – Federation of Kenya Employers, Female Future Kenya Graduation, Oct 2017 • Digital Transformation – Lead the 21st Century with Modern Business Applications - Oracle Modern Business Forum, #Oracle MBF, Nov 2017