Phil Nanus
Senior Vice President, Customer Success
Salesforce
Country or State
United States
Bio
I am a passionate, results oriented business executive with deep expertise in Customer Success, Renewals, Support Services, Professional Services, and Managed Services. I bring over 20 years of experience from SaaS, Enterprise Software and Management Consulting companies with the proven ability to lead global Customer Success organizations. Areas of Expertise • Named Top 100 Customer Success Strategist and Top 50 Customer Success Thought Leader • Monetized Customer Success P&L Leader • Increasing gross and net retention rate • Lowering Sales and Marketing costs through Customer Success • Renewal Management, Service Delivery, Product Marketing, Product Management • Support Services, Professional Services, and Managed Services • Strategic and Channel Partnerships • Significant International experience
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Current Position
Senior Vice President, Customer Success at Salesforce
Degrees
Bachelor of Science (BS), Management Information Systems