Phil Quickenden (MInstLM, FCMI)
Head of Customer & Registration Services
London Borough of Camden
Country or State
United Kingdom
Fee
Free
Event Format
In-person / live conference, Virtual Conference, Webinar
Language
English
Birthdate
Jan 24
Bio
Experienced Head of Service and Transformation leader, Contact Centre and Customer Experience expert, specialising in cultural change, digitalisation and engaging workforces. Experienced conference and public speaker. Will reach out to vendors when needed, proactive comms often politely ignored.
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Current Position
Head of Customer & Registration Services at London Borough of Camden
Degrees
none - 1901
Awards
National Control Room Leader of the Year 2018
Past Talks
call & Contact Centre Expo 2022
CCMA Public Sector Special Interest Group
SOCITM Chairs Conference