Bio

Seasoned and skilled customer experience professional with more than 10 years’ experience in industry and academia in defining, creating, delivering and testing world-class customer experience designs. Having delivered work for big consultancies and agencies, I've teamed up with some fantastic people to create our own Customer Experience Design agency Newt Idea. Newt is a results focussed and data driven agency. We turn ideas into profitable solutions and design brilliant experiences that make people smile Here I get to apply my passion for focussing on customer needs and use Design Thinking to solve life's little and big challenges. All in all, I have many reasons to look forward coming to work every day! Specialties: • Customer Experience Strategy • Service Design • Multi channel experience design • Responsive design • Mobile native apps • Storyboards • Experience Maps • User Interface Design • Prototypes (Axure, HTML, CSS, Javascript) • Wireframes • Information Design • Style Guides • Information Architecture • User Research • Ethnographic Research • Persona Development • Needs/Task Analysis • Usability Testing • Expert Review • User Testing • Statistical Analysis • Accessibility Compliance Languages: English - Bilingual / Native German - Bilingual / Native French - Professionally proficient Czech - Bilingual / Native