Bio

Over 15 years experience with CRM, ERP, BI, Integration, Project Management and Marketing Automation technologies. I am adept at coordinating people, process, and technology to skillfully lead cross functional teams to on-time, on-budget delivery while maintaining the highest levels of quality service and functionality. Key Accomplishments: • Partner with business leaders, corporate information security and vendor teams to execute on organizational priorities such as encrypting personally identifiable information (PII), integrating CRM with marketing automation and migrating from Salesforce Classic to Lightning Experience • Recruited, trained and managed an expanding global operations support staff supporting over 30 countries. Managed consulting resources and off-shore team members to contribute to the overall success of the project implementations • Managed the migration of legacy CRM system to Salesforce, which included vendor management, business process review, analysis of enterprise system integrations, mapping legacy system functionalities to salesforce, data assessment, validation and training • Headed an initiative to prototype out of the box functionalities that could be leveraged by sales users for efficiency gains and minimize customizations in the application. These projects were added to the roadmap with sponsorship from executive management Core Expertise : - Strategic Technology Planning - Business Processes Optimization - Enterprise Applications Architecture - Resource Planning (offshore & outsourcing) - Customer Relationships Management - Business Continuity / Disaster Recovery - Governance/Risk/Audit/Compliance - Negotiation and Vendor Mgmt.