High impact enterprise level senior leader with over 17 year’s management experience across telecoms, insurance, public sector and financial services in both industry and consulting (ex-Big 4). Highly respected programme lead with a strong customer, digital and lean background in roles ranging from strategy, operations, digital, multi-channel & product/proposition development. Exceptional performance demonstrated and evidenced through a number of awards attained. Nominated for the authentic leadership programme in Lloyds Banking Group for BAME colleagues who demonstrates the attributes and potential to attain an executive level position (April 2019) Specialisms: customer experience, digital banking, programme and project management (PRINCE 2), Lean and six sigma (accredited black belt), agile software delivery (agile for executives), design thinking, enterprise architecture, enterprise regulatory design.
Head of Department-Innovation, Data & Technology at Financial Conduct Authority
MA, Management, Economics and International Relations