Bio

Responsible for delivering the strategy to realise the growth ambitions of Foundever (formerly Sitel Group), with P&L responsibility for a highly motivated sales, solutions, revenue ops and growth marketing organisation. Currently 170,000+ front-line CX professionals around the world & $4.3Bn in turnover. Foundever optimises CX-focused business process outsourcing partnerships, working on behalf of some of the world's most recognisable & disruptive brands, at the point that their products & services transact with end customers at scale. I previously led Capgemini’s Travel & Hospitality vertical in the UK - operating across 7 strategic offers to create new value streams & competitive advantage from business model re-alignment, organisational design, digital CX, IT target operating model, cyber security, cloud strategy & execution. I have been fortunate to partner with some of the world's most ambitious & disruptive airlines, OTA's and hotel providers in Europe, North America, AsiaPac & the Middle East. A global marketplace that continues to converge around new connected business models, experiences & insight-led customer-centricity. Prior to joining Capgemini, I spent 4 fantastic years helping to grow Boxever's SaaS brand from start-up to its current market leader position in real-time predictive analytics and omni-channel personalisation for airlines (note: Boxever was acquired in 2021 by Sitecore).