Bio

More than 30 years of process, policy, and personnel management experience. Customer-service focused with more than 20 years of direct customer-service management and support. Process and product implementation experience with more than 30 years of experience in reviewing, adjusting, and implementing policy and procedural changes. More than 30 years of training experience on topics of CMMS, program usage, best-practices, and advanced program features. More than 20 years with regulatory compliance within healthcare organizations. More than 20 years experience in change-management within departments and customer organizations. More than 20 years in product management, product development guidance, and product planning. More than 20 years in regulatory compliance relating to OSHA, CMS, NFPA, NEC, FDA. More than 30 years of personnel management, budget, resource utilization, and ROI execution.