Bio

Business executive who leads research product development, oversees client services, and heads marketing strategy. Primary areas of expertise: Customer experience, digital transformation, collaboration. Speaker at numerous conferences, trade shows, and enterprise events on emerging technology trends and issues. Research analyst and thought leader who develops research methodologies and conducts compelling research projects. Advises Fortune 1000 companies on IT strategies, and the world's largest technology providers on their product/service roadmaps and messaging. Focus areas include: --Customer experience --Digital transformation --Customer engagement and contact center --IT service marketing for enterprise organizations --Cost-model development and ROI analysis --Collaboration and communications technologies Full bio at: https://www.metrigy.com/our-team/robin-gareiss/