Bio

I am passionate about growing telecoms and FttX infrastructure businesses through relentless customer orientation and technology innovation. Both as Executive at Tele Columbus and consultant at McKinsey, I was able to grow businesses’ top- and bottomline, and have led organisations and people through a time of radical change. Trained at McKinsey & Co. (Associate Partner). MBA at Thunderbird School of Global Management; IT Master studies at East Bavarian Technical University Regensburg. Fulbright scholar. Strong track record encompassing large-scale operational transformation, continuous improvement, restructuring/turnaround, sales effectiveness, digitisation, and change management. Both in Germany and internationally. Leadership beliefs - Analytical and inclusive problem solving is leading to the best solution - High performing organisations are built by hiring for attitude and intrinsic skills - Change is the only constant - the mindset and operating model needs to reflect that - Digitisation will continue to disrupt business models - Customer experience is a leading indicator for growth Specialties: B2C/B2B telecoms, strategy, sales and service operation, prevention/ retention, FttH/FttX/HFC/DSL infrastructure, FttH rollout, field service, contact centre, NPS, Programme Mgmt., Out-/Insourcing, Operating models, post-merger integration, CRM, IT architecture (BSS/OSS/ERP), strategy, lean mgmt, negotiation, network transformation, analytics. My favorite quotes - Judge a man by his questions rather than by his answers (Voltaire) - We don’t make mistakes - just happy little accidents (Bob Ross) - If you want to go fast, go alone. If you want to go far, go together (African proverb)