Bio

A highly-experienced and business-driven Senior Leader: successful background in operations, growth, product development, commercial and IT both in startup and corporate sectors. Broad range of management experience in technology, logistics and customer experience environments. Innovation and problem solving: embraces ambiguity, creating both structure and direction through the creation and implementation of scalable business strategies and operations. Data, target and commercially astute, delivering world-class customer orientated solutions. Business growth and P&L experience: engages with key business stakeholders, clients, franchises, local authorities & 3rd parties, delivering ‘cost appropriate’ sustainable solutions & business process change. Leadership and sustainability: passionate about building agile teams, focused on profitability and social responsibility by implementing a culture of respect, dignity, opportunity and excitement for GTD. Highly adaptable, able to rapidly switch between long-term strategic programs to tactical action. Key Skills, Attributes and Capabilities: ► Strategy, Implementation & Execution ► P&L Responsibility, Control and Management ► Service Delivery Management & Support ► Departmental Leadership and Management ► Project Lifecycle Management & Delivery ► Budgetary Management & Control (OPEX & CAPEX) ► Complex Change Management & Transformation ► Customer Service Centre & Business Development ► Leadership of Multi-Faceted Teams & Staff ► Best Practice Methods and Compliance ► Business Benefits Realisation & Delivery ► Supplier Selection & Relationship Management ► Disaster Recovery (DR) and Business Continuity ► Customer Experience ► Stakeholder Relationships & Management ► Direct to Consumer / Final Mile operations