Seema Dhanani-deSouza
Group Customer Experience Director
Equity Bank Limited
Country or State
Kenya
Bio
Experienced and versatile Banker with a demonstrated history of leading diverse business segments - retail, private and corporate banking with a current focus on driving the customer experience strategy for a large multi-segmented, digitally innovative, commercial bank. Skilled in Operations, Relationship Management, Customer Experience Management, Leadership, Change Management, Credit, and Operational Risk Management. Strong banking professional graduated from Melbourne Business School. In my spare time I am a beautyprenuer running one of the best spa and wellness centers in Kenya. Beauty Quest Spa 🧖♀️
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Current Position
Group Customer Experience Director at Equity Bank Limited
Degrees
Strategy in the age of Digital Disruption